Frequently asked questions / Troubleshooting

Renaud Teasdale avatar Cindy Hautcoeur avatar
27 articles in this collection
Written by Renaud Teasdale and Cindy Hautcoeur

When I add my product to the cart, the price is 'free' or 0.

Renaud Teasdale avatar
Written by Renaud Teasdale
Updated this week

Can I embed my customizer somewhere else than on a product page?

Cindy Hautcoeur avatar
Written by Cindy Hautcoeur
Updated over a week ago

Why does my product look small in my customizer?

Renaud Teasdale avatar
Written by Renaud Teasdale
Updated over a week ago

If I refund an order in my ecommerce, will Kickflip cancel the transaction fee for that order?

Renaud Teasdale avatar
Written by Renaud Teasdale
Updated over a week ago

Adding a discount to prices on Shopify

Cindy Hautcoeur avatar
Written by Cindy Hautcoeur
Updated over a week ago

Can I change my brand name (xyx.gokickflip.com) after creating my Kickflip account?

Renaud Teasdale avatar
Written by Renaud Teasdale
Updated over a week ago

How can I remove the 'Powered by Kickflip' label?

You can activate 'White Label' by upgrading to Pro, Business or Enterprise plans
Cindy Hautcoeur avatar
Written by Cindy Hautcoeur
Updated over a week ago

Can Kickflip integrate with other apps I am using on my website?

Renaud Teasdale avatar
Written by Renaud Teasdale
Updated over a week ago

How do I make a product unavailable when it’s out of stock?

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Written by Renaud Teasdale
Updated this week

How to turn off the full screen experience on mobile for Shopify?

Renaud Teasdale avatar
Written by Renaud Teasdale
Updated over a week ago

Why is the 'Add to cart' button not working?

Renaud Teasdale avatar
Written by Renaud Teasdale
Updated over a week ago

Why is my image not appearing in my customizer after uploading it?

Renaud Teasdale avatar
Written by Renaud Teasdale
Updated over a week ago

Where can I find Kickflip orders in Shopify?

Renaud Teasdale avatar
Written by Renaud Teasdale
Updated over a week ago

If I hit the 'Publish' button, will it publish my product on my online store?

Renaud Teasdale avatar
Written by Renaud Teasdale
Updated over a week ago

Why do I see a red exclamation point icon besides my image?

Setting the canvas and image to the same sizes
Cindy Hautcoeur avatar
Written by Cindy Hautcoeur
Updated over a week ago

What should I do if my customizer is slow?

How to make your customizer load faster and feel snappier
Cindy Hautcoeur avatar
Written by Cindy Hautcoeur
Updated over a week ago

When can I expect an answer from customer support?

Cindy Hautcoeur avatar
Written by Cindy Hautcoeur
Updated this week

How we manage feature requests

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Written by Cindy Hautcoeur
Updated this week

Can I edit the CSS of my customizer?

Renaud Teasdale avatar
Written by Renaud Teasdale
Updated over a week ago

Why do we charge transaction fees?

Cindy Hautcoeur avatar
Written by Cindy Hautcoeur
Updated over a week ago

Can I import or copy images, texts, and colors from one product to another?

Cindy Hautcoeur avatar
Written by Cindy Hautcoeur
Updated over a week ago

Can I translate my customizer with a third-party app?

Cindy Hautcoeur avatar
Written by Cindy Hautcoeur
Updated over a week ago

Why aren't some images displayed when I have uploaded them?

Cindy Hautcoeur avatar
Written by Cindy Hautcoeur
Updated over a week ago

Will MyCustomizer send a confirmation email when an order is placed?

Cindy Hautcoeur avatar
Written by Cindy Hautcoeur
Updated over a week ago

Why are the customized properties hidden in my Shopify cart order summary?

Cindy Hautcoeur avatar
Written by Cindy Hautcoeur
Updated over a week ago

Why doesn't my cart show the customized product image?

Cindy Hautcoeur avatar
Written by Cindy Hautcoeur
Updated over a week ago

Kickflip Uptime

Renaud Teasdale avatar
Written by Renaud Teasdale
Updated this week