Frequently asked questions / Troubleshooting

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21 articles in this collection
Written by Renaud Teasdale and Cindy Hautcoeur

Can I change my brand name (xyx.mycustomizer.com) after creating my MyCustomizer account?

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Written by Renaud Teasdale
Updated over a week ago

Can MyCustomizer integrate with other apps I am using on my website?

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Written by Renaud Teasdale
Updated over a week ago

How do I make a product unavailable when it’s out of stock?

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Written by Renaud Teasdale
Updated over a week ago

How to turn off the full screen experience on mobile for Shopify?

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Written by Renaud Teasdale
Updated over a week ago

Why is the 'Add to cart' button not working?

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Written by Renaud Teasdale
Updated over a week ago

Why is my image not appearing in my customizer after uploading it?

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Written by Renaud Teasdale
Updated over a week ago

Where can I find MyCustomizer orders in Shopify?

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Written by Renaud Teasdale
Updated over a week ago

If I hit the 'Publish' button, will it publish my product on my online store?

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Written by Renaud Teasdale
Updated over a week ago

Why do I see a red exclamation point icon besides my image?

Setting the canvas and image to the same sizes
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Written by Cindy Hautcoeur
Updated over a week ago

What should I do if my customizer is slow?

How to make your customizer load faster and feel snappier
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Written by Cindy Hautcoeur
Updated over a week ago

When can I expect an answer from customer support?

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Written by Cindy Hautcoeur
Updated over a week ago

How we manage feature requests

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Written by Cindy Hautcoeur
Updated over a week ago

Can I edit the CSS of my customizer?

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Written by Renaud Teasdale
Updated over a week ago

Why do we charge transaction fees?

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Written by Cindy Hautcoeur
Updated over a week ago

Can I import or copy images, texts, and colors from one product to another?

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Written by Cindy Hautcoeur
Updated over a week ago

Can I translate my customizer with a third-party app?

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Written by Cindy Hautcoeur
Updated over a week ago

Why aren't some images displayed when I have uploaded them?

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Written by Cindy Hautcoeur
Updated over a week ago

Will MyCustomizer send a confirmation email when an order is placed?

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Written by Cindy Hautcoeur
Updated over a week ago

Why are the customized properties hidden in my Shopify cart order summary?

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Written by Cindy Hautcoeur
Updated over a week ago

Why doesn't my cart show the customized product image?

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Written by Cindy Hautcoeur
Updated over a week ago

MyCustomizer Uptime

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Written by Renaud Teasdale
Updated over a week ago