Frequently asked questions

Why do I see a red exclamation point icon besides my image?

Setting the canvas and image to the same sizes

Written by Cindy Hautcoeur
Updated over a week ago

What should I do if my customizer is slow?

How to make your customizer load faster and feel snappier

Written by Cindy Hautcoeur
Updated over a week ago

When can I expect an answer from customer support?

Written by Cindy Hautcoeur
Updated over a week ago

How we manage feature requests

Written by Cindy Hautcoeur
Updated over a week ago

Why do we charge transaction fees?

Written by Cindy Hautcoeur
Updated over a week ago

Can I import or copy images, texts, and colors from one product to another?

Written by Cindy Hautcoeur
Updated over a week ago

Can I translate my customizer with a third-party app?

Written by Cindy Hautcoeur
Updated over a week ago

Why aren't some images displayed when I have uploaded them?

Written by Cindy Hautcoeur
Updated over a week ago

Will MyCustomizer send a confirmation email when an order is placed?

Written by Cindy Hautcoeur
Updated over a week ago

Why are the customized properties hidden in my Shopify cart order summary?

Written by Cindy Hautcoeur
Updated over a week ago

Why doesn't my cart show the customized product image?

Written by Cindy Hautcoeur
Updated over a week ago