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Frequently asked questions

Frequently asked questions

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10 articles in this collection
Written by Cindy Hautcoeur

What should I do if my customizer is slow?

How to make your customizer load faster and feel snappier
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Written by Cindy Hautcoeur
Updated over a week ago

When can I expect an answer from customer support?

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Written by Cindy Hautcoeur
Updated over a week ago

How we manage feature requests

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Written by Cindy Hautcoeur
Updated over a week ago

Why do we charge transaction fees?

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Written by Cindy Hautcoeur
Updated over a week ago

Can I import or copy images, texts, and colors from one product to another?

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Written by Cindy Hautcoeur
Updated over a week ago

Can I translate my customizer with a third-party app?

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Written by Cindy Hautcoeur
Updated over a week ago

Why aren't some images displayed when I have uploaded them?

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Written by Cindy Hautcoeur
Updated over a week ago

Will MyCustomizer send a confirmation email when an order is placed?

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Written by Cindy Hautcoeur
Updated over a week ago

Why are the customized properties hidden in my Shopify cart order summary?

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Written by Cindy Hautcoeur
Updated over a week ago

Why doesn't my cart show the customized product image?

Cindy Hautcoeur avatar
Written by Cindy Hautcoeur
Updated over a week ago
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